![]() ![]() ![]() In the omnichannel world, we live in, however, this is changing. In the past, the most used communication channels have been E-mail and SMS. In that way, you can be aware of when the customers have received the message and when they have read it. With it, your customers know who they are contacting, instead of just seeing the digits of a phone number.Īnother big plus is the fact that it provides very accurate message delivery information. You can message them directly through the WhatsApp messaging platform.Īmong the advantages of WhatsApp for Business is the business profile, which is available for both small and large businesses. ![]() Read more: What’s the Difference Between Whatsapp API and Whatsapp Business?īasically, WhatsApp for Business provides you with a safe, secure, and easy-to-use environment to stay in touch with your customers. With it, you also get to create a business profile and you can use the amazing messaging tools it provides, along with the ones from the messaging solution provider. It provides you with the environment to connect with your customers all over the world, using a conversational service provider, such as Conversation24. Such as – quick replies, automated messages, and contact organizing with labels.įor medium and large businesses, you can use WhatsApp Business API. You can create a great business profile and use some very convenient tools. With it, you can connect with your customers in a more personal way. ![]() They can have an answer to all their questions right in their hands.įor smaller businesses, WhatsApp created a separate app, that is free to download and very easy to use. With WhatsApp Business, they no longer have to leave the app to contact the customer service department of any brand. People spend a lot of time sending and receiving messages from their friends and family through WhatsApp. It is very convenient for people to be able to contact any business through a messaging app they are already using. With such widespread usage, it is not surprising that they decided to create WhatsApp for Business. It is in the leading position in over 180 countries and its users send around 60-65 billion messages every day. With 1.6 billion users, WhatsApp is the most popular global messaging channel. ![]()
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